Privacy Policy

Information We Collect

At velithoranuva, we collect information that helps us provide better financial education services and improve your learning experience. This includes details you provide directly when registering for courses, as well as information gathered through your interactions with our platform.

Personal Information You Provide

• Full name, email address, and contact telephone number
• Educational background and professional experience details
• Course preferences and learning objectives
• Payment information for course registrations
• Communication preferences and feedback responses

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain technical information. This includes your IP address, browser type, device information, and how you navigate through our platform. We use this data to understand user behavior and improve our educational content delivery.

How We Use Your Information

Your information helps us deliver personalized educational experiences and maintain the quality of our financial literacy programs. We use the data we collect to customize course recommendations, track your learning progress, and communicate important updates about our services.

• Providing access to financial education courses and learning materials
• Processing enrollment applications and managing your account
• Sending course updates, educational newsletters, and important announcements
• Analyzing learning patterns to improve our educational content
• Responding to your inquiries and providing customer support
• Ensuring platform security and preventing unauthorized access

We also use aggregated, non-identifiable data to understand broader trends in financial education. This helps us develop new courses and improve existing content to better serve our Australian student community.

Information Sharing and Disclosure

velithoranuva takes a conservative approach to sharing your personal information. We don't sell, rent, or trade your data to third parties for marketing purposes. However, there are specific circumstances where we may need to share certain information to provide our services effectively.

Service Providers

We work with trusted third-party service providers who help us operate our platform. This includes payment processors, email service providers, and educational content delivery networks. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're required to disclose information to comply with Australian laws and regulations. This might happen in response to court orders, legal proceedings, or government requests. We'll always notify you about such requests unless legally prohibited from doing so.

Business Transfers

If velithoranuva undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new organization. We'll provide notice and ensure the new entity continues to protect your privacy under the same standards outlined in this policy.

Data Security and Protection

Protecting your information is fundamental to how we operate. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Our technical safeguards include encrypted data transmission, secure server environments, and regular security audits. We also maintain strict internal policies governing employee access to personal information, ensuring only authorized personnel can view your data when necessary for providing services.

• SSL encryption for all data transmission between your device and our servers
• Secure, Australian-based data centers with 24/7 monitoring
• Regular security assessments and vulnerability testing
• Employee training on privacy protection and data handling procedures
• Multi-factor authentication for administrative access to systems

Despite these measures, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential. If you notice any suspicious activity on your account, contact us immediately.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If you find any inaccuracies, we'll correct them promptly. You can update most of your information directly through your account dashboard, or contact us for assistance.

Data Portability

If you decide to move to another educational platform, we can provide your data in a commonly used, machine-readable format. This includes your learning progress, course completions, and profile information.

Deletion Requests

You can request deletion of your personal information, subject to certain legal and operational requirements. We'll retain some information if needed for legal compliance, fraud prevention, or legitimate business purposes, but we'll explain what we keep and why.

Data Retention

We keep your information only as long as necessary to provide services and comply with legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.

Course enrollment records are typically kept for seven years after course completion for accreditation purposes. Communication preferences and marketing data are retained until you unsubscribe or request deletion. Technical logs and usage data are generally deleted after two years.

When we no longer need your information, we securely delete it from our systems. This includes both active databases and backup storage systems.

International Data Transfers

Your data is primarily stored and processed within Australia. However, some of our service providers may process data internationally. When this happens, we ensure these transfers comply with Australian privacy laws and include appropriate safeguards to protect your information.

We only work with international partners who demonstrate strong privacy protections and commit to handling your data according to Australian privacy standards.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. Most cookies are essential for basic website functionality, while others help us improve our services.

You can control cookie preferences through your browser settings. However, disabling certain cookies might affect your ability to use some website features. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you via email and post the updated policy on our website.

Minor updates for clarity or legal compliance may be made without individual notification, but the effective date will always be updated. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Children's Privacy

velithoranuva's financial education courses are designed for adults and individuals over 18 years of age. We don't knowingly collect personal information from children under 18 without parental consent. If we discover we've inadvertently collected such information, we'll delete it immediately.

Parents or guardians who believe their child has provided personal information to us should contact us immediately at info@velithoranuva.com.